We do not accept any refunds, exchanges, or cancellations.

We are not responsible for lost or damaged items once an order has shipped. All packages are insured for the cost of the order. A claim for damaged or missing packages will need to be placed through the shipping service to obtain a refund for your order.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 2 weeks of receiving your shipping confirmation email, please contact us at sdoodle22@scooterdoodle.com.

My address is wrong, what do I do?

Please contact me as soon as possible. If your order hasn't shipped, I can change your address in the system.